Privacy Policy

What you give us. When you use the early-access form we collect your name, email address, a description of what you are building, and, only if you choose to provide it, a mobile phone number and your SMS consent choice. If you use the chat assistant on the site, we receive the messages you type into it. If you work with us on a project, we keep the contact details you give our team for your project room, including a mobile number if you ask us to text you.

What the site records automatically. Our first-party visitor beacon records the page you viewed, the referring page, campaign (UTM) tags, how long you stayed, your browser’s user-agent string, and your country as reported by our CDN. It sets one first-party cookie (xl_vid, a random identifier, up to two years) and does not run when your browser sends Do Not Track. We also use PostHog product analytics, which records page views and page exits and stores a random identifier in your browser’s local storage. When a page is not found we log the requested address so we can fix broken links. Our web servers and CDN also process your IP address to deliver and protect the site.

We use your information to answer your request, set up and secure your KraftWare account, send the account notifications you have agreed to, understand how the site is used so we can improve it, and keep the service secure. We do not sell personal information and we do not use it to build advertising profiles.

We share information only with the service providers that run the site and service on our behalf, and only as far as they need it: our CDN and hosting providers, our analytics provider (PostHog), our email providers, and our text-message provider and carriers. We do not sell personal information. We may disclose information when required by law.

KraftWare Notifications is our text-message program. We text you from +1 (847) 881-3282 only after you ask us to: by asking our team to text you about your client project room, by texting START to that number, or by checking the optional, unchecked-by-default SMS box on our early-access form. We send project room invitations with a one-time sign-in link, sign-in and verification codes, project room notices (for example, a document was posted or a proposal is ready to sign), and account and security alerts. We never send marketing texts. Agreeing to texts is never a condition of purchase.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. You can also email [email protected]. Opting out of texts does not affect your account or your project rooms; we will reach you by email instead. See Text Messaging and our SMS Terms for the full program terms.

What we record. For each mobile number we keep the number, how and when you opted in (the form and the version of the consent wording you saw, the team member who entered it at your request, or the text you sent us), and every opt-out and opt-in keyword you send, so we can prove consent and honor opt-outs. We use your mobile number only to send you the texts described here.

No mobile information will be sold or shared with third parties or affiliates for promotional or marketing purposes. All of the above categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text-message service. We never sell or share your mobile number or your opt-in data with third parties or affiliates for their marketing.

We keep early-access requests and account records for as long as your account is active or as needed to follow up on your request. SMS consent and opt-out records are kept for as long as we might message the number, plus the period required to demonstrate compliance. Analytics data is kept in aggregate and pruned over time.

You can ask what information we hold about you, ask us to correct it, or ask us to delete it by emailing [email protected]. You can stop texts at any time by replying STOP. You can block analytics by enabling Do Not Track or clearing cookies and site data in your browser.

Our services are directed to businesses. We do not knowingly collect information from children under 13.

If we change this policy we will update the effective date above and post the new version on this page.

KraftWare LLC
10175 Meadow Ln, Des Plaines, IL 60016
[email protected]